Shipping policy

Order processing

Orders are typically processed and shipped within 1–2 business days, excluding weekends and holidays.

Orders placed after business hours or on non-business days will begin processing on the next business day.

During high-volume periods, promotions, or holidays, processing times may be slightly extended.

Shipping methods and rates

Shipping rates and available delivery options are calculated at checkout based on your shipping address, package weight, and selected shipping method.

Available carriers and services may include standard ground and expedited shipping options. Shipping availability may vary by destination.

Shipping charges are non-refundable once an order has shipped.

Delivery estimates

Estimated delivery times are provided by the shipping carrier and begin once your order has been shipped.

Delivery times may vary due to factors beyond our control, including carrier delays, weather conditions, incorrect address information, or peak shipping periods.

Estimated delivery dates are not guaranteed and should be considered guidelines only.

Packaging and handling

We take care to package all orders securely to help ensure products arrive in good condition.

Grocery and pantry items may be shipped in protective packaging appropriate for the item type and shipping method.

Minor cosmetic packaging imperfections may occur during transit and do not affect product quality or safety.

Heat-sensitive products

Certain products, including chocolate and other heat-sensitive foods, may soften or melt during transit when exposed to warm temperatures.

When applicable, Snacks and More may package heat-sensitive products with ice packs or other protective materials to help reduce heat exposure during shipping. Ice packs are intended to provide temporary protection and are not guaranteed to remain frozen or cold for the entire transit period.

Expedited shipping is strongly recommended for chocolate and other heat-sensitive products, especially during warm weather. Choosing a faster shipping method reduces transit time and may help reduce the amount of time your order is exposed to elevated temperatures.

Customers who select economy, standard, promotional free shipping, or another slower shipping method accept the increased risk of melting or softening caused by heat exposure during transit.

Snacks and More generally does not provide refunds or replacements for melting or softening caused solely by temperature exposure when economy, standard, promotional free shipping, or another slower shipping option is selected, except where otherwise required by applicable law or our posted refund policy.

Shipping temperatures, carrier handling, delivery conditions, and weather are outside of our control once an order has been transferred to the shipping carrier.

Chocolate that softens or melts during transit may still be suitable for baking, melting, or other culinary uses once cooled and resolidified, provided the product packaging remains intact and the product has otherwise been handled appropriately.

Shipping confirmation and tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Tracking updates are provided by the carrier and may take up to 24 hours to appear after shipment.

If you have questions about tracking or delivery status, please contact us with your order number and tracking details.

Shipping issues

• Delayed shipments: Delays caused by the carrier, weather, or other factors outside our control are not grounds for cancellation once an order has shipped.
• Incorrect addresses: Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect or incomplete addresses may not be eligible for reshipment or refund.
• Lost packages: If a package is marked as delivered but not received, please contact the carrier directly to initiate a delivery investigation.