Refund policy

Information about returns, refunds, replacements, and order-related issues.

Returns policy

Due to the nature of food, grocery, and consumable products, we are unable to accept returns on opened, used, or partially consumed items.

For unopened items, returns are generally not accepted unless the item arrives incorrect, defective, or with a verified quality issue.

This policy helps ensure product safety, freshness, and compliance with food handling standards.

Eligible order issues

You may contact us for review if your order arrives with one of the following issues:

  • The incorrect item was received
  • An item is missing from your order
  • A product arrives defective or unusable
  • A verified quality issue is identified upon delivery

Requests must be submitted within 48 hours of delivery to allow us to properly review and assist.

How to report an issue

When contacting us about an order issue, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item(s) and packaging, if applicable

Providing complete information helps us review your request as efficiently as possible.

Shipping damage

Once an order has been shipped, responsibility for damage that occurs during transit lies with the shipping carrier. While we carefully package all orders, carriers may handle packages through automated systems and multiple transfer points.

  • Carrier claims: If your package arrives with visible shipping damage, the customer is responsible for filing a damage claim directly with the carrier using the tracking information provided. Carriers may require photos of the damaged packaging and products.
  • Cosmetic damage: Minor cosmetic packaging imperfections that do not affect product usability or safety are not considered grounds for refunds or replacements.

Refunds and replacements

Refunds or replacements, if applicable, are issued after review of the reported issue and any relevant carrier claim outcome.

Decisions are made on a case-by-case basis and may depend on the nature of the issue, product type, and supporting documentation provided.

Refunds are issued to the original payment method where applicable. Processing times may vary depending on the payment provider.

Non-refundable situations

Refunds or replacements are generally not provided for the following:

  • Opened or used food and consumable items
  • Minor cosmetic packaging imperfections
  • Issues reported outside the 48-hour reporting window
  • Delays caused by the shipping carrier
  • Orders with incorrect or incomplete shipping addresses provided at checkout

Questions about returns or refunds

If you have questions regarding this policy or need assistance with an order issue, please contact us.

Email: support@snacksandmore.us
Please include your order number for faster support.