Refund policy – Snacks and More

Returns policy

Due to the nature of food, grocery, and consumable products, we are unable to accept returns on opened, used, or partially consumed items.

For unopened items, returns are generally not accepted unless the item arrives incorrect, defective, or with a verified quality issue.

This policy helps ensure product safety, freshness, and compliance with food handling standards.

Eligible order issues

You may contact us for review if your order arrives with one of the following issues:

The incorrect item was received
An item is missing from your order
A product arrives defective or unusable
A verified quality issue is identified upon delivery

Requests must be submitted within 48 hours of delivery to allow us to properly review and assist.

How to report an issue

When contacting us about an order issue, please include:

Your order number
A description of the issue
Clear photos of the item(s) and packaging, if applicable

Providing complete information helps us review your request as efficiently as possible.

Shipping damage

We carefully package orders to help protect products during transit. However, packages may pass through automated sorting systems, multiple transfer points, and varying environmental conditions while in the possession of the shipping carrier.

Carrier claims: If your package arrives with visible shipping damage, you may be asked to file a damage claim directly with the carrier using the tracking information provided. Carriers may require photos of the damaged packaging and products.
Cosmetic damage: Minor cosmetic packaging imperfections that do not affect product usability, quality, or safety are not generally considered grounds for refunds or replacements.

Heat-sensitive products

Certain products, including chocolate and other heat-sensitive foods, may soften or melt during transit when exposed to warm temperatures.

When applicable, Snacks and More may package heat-sensitive products with ice packs or other protective materials to help reduce heat exposure during shipping. Ice packs are intended to provide temporary protection and are not guaranteed to remain frozen or cold for the entire transit period.

Expedited shipping is strongly recommended for chocolate and other heat-sensitive products, especially during warm weather. Faster shipping reduces transit time and may help reduce the amount of time the product is exposed to elevated temperatures.

Customers who select economy, standard, promotional free shipping, or another slower shipping method accept the increased risk of melting or softening caused by heat exposure during transit.

Refunds or replacements are generally not provided for melting or softening caused solely by temperature exposure when economy, standard, promotional free shipping, or another slower shipping option is selected.

This does not limit any rights or remedies that may be required under applicable law.

Chocolate that softens or melts during transit may still be suitable for baking, melting, or other culinary uses once cooled and resolidified, provided the product packaging remains intact and the product has otherwise been handled appropriately.

Refunds and replacements

Refunds or replacements, if applicable, are issued after review of the reported issue and any relevant supporting documentation or carrier claim outcome.

Decisions are made on a case-by-case basis and may depend on the nature of the issue, product type, shipping method selected, transit conditions, and supporting documentation provided.

Refunds are issued to the original payment method where applicable. Processing times may vary depending on the payment provider.

Non-refundable situations

Refunds or replacements are generally not provided for the following:

Opened or used food and consumable items
Minor cosmetic packaging imperfections that do not affect product usability or safety
Issues reported outside the 48-hour reporting window
Delays caused by the shipping carrier or weather conditions
Orders with incorrect or incomplete shipping addresses provided at checkout
Melting or softening of chocolate or other heat-sensitive products caused by temperature exposure during transit when economy, standard, promotional free shipping, or another slower shipping method was selected

These limitations apply except where otherwise required by applicable law.

Questions about returns or refunds

If you have questions regarding this policy or need assistance with an order issue, please contact us.

Email: support@snacksandmore.us
Please include your order number for faster support.